Our Shipping Policy
What is the estimated shipping time for my order?
We strive to process orders with the utmost efficiency. Please anticipate a standard delivery time frame of 2-5 business days. It’s essential to remember that these timeframes are approximate, as we cannot guarantee precise delivery windows.
Please be aware that TIG is not liable for any delays caused by the carrier, incorrect deliveries, or any damage or loss that may occur during transit.
What information is necessary for the shipment process of your order?
To facilitate smooth and prompt delivery, kindly provide accurate shipping details, including your complete address, contact number, email address, and any other pertinent information required on the order placement form. This will help us avoid potential delays or complications during shipping.
How can I track the progress of my order?
Once your order has been dispatched, we will send you an email notification containing a tracking number. This tracking number will enable you to monitor the status of your shipment.
Please allow a 48-hour window for the tracking information to become accessible. If you have not received your order within 7 days of receiving the shipping confirmation email, please reach out to us at email@example.com.
Kindly provide us with your name and order number, and we will gladly investigate the matter on your behalf.
Do you offer international shipping?
We offer international shipping to most regions worldwide, with some exceptions due to shipping and import/export limitations.
The shipping cost for your order and the estimated delivery time frame will be calculated and presented to you during the checkout process. It’s important to note that your order may be subject to import duties, taxes, and VAT (Value Added Tax) imposed by your destination country.
These charges, if applicable, are your responsibility as the customer and recipient of the goods. TIG cannot be held accountable for these charges.
What can you expect if there is a delay in shipping your order?
In the event of a delay in the delivery of your order, we will promptly notify you and provide an updated estimated delivery date.
Should you have any concerns regarding your shipment, please feel free to contact us at: firstname.lastname@example.org